عرض بسيط للتسجيلة

المؤلفAl-Yafi , Karim
المؤلفHindi, Nitham Mohammed
المؤلفOsman, Ibrahim Hassan
تاريخ الإتاحة2021-06-07T09:59:13Z
تاريخ النشر2016
اسم المنشورInternational Journal of Electronic Government Research
المصدرScopus
معرّف المصادر الموحدhttp://dx.doi.org/10.4018/IJEGR.2016100102
معرّف المصادر الموحدhttp://hdl.handle.net/10576/20528
الملخصEvaluating users' satisfaction of e-Government services has been addressed by numerous studies. These mainly looked at e-Government users as citizens who are nationals and comply with the local culture of the governments providing these services. However, the GCC region has a particular culture stemming from the social structure and working environment. The expatriate population from different backgrounds form a significant portion of e-Government users. Therefore, the aim of this study is to explore users' satisfaction towards the electronic services provided by governments in the GCC region represented by the State of Qatar. In order to examine the suitability of the e-Government service portal, a cross-sectional survey targeting the users of three common e-Government services in Qatar evaluated users' satisfaction based on the four dimensions of the COBRA framework (Osman et al. 2014): Cost, opportunity, benefit and risk. SEM analysis demonstrated a good model fit and supported the hypotheses related to the effect of risk and benefit on users' satisfaction.
راعي المشروعThis paper was made possible by NPRP grant # NPRP 09-1023-5-158 from the Qatar National Research Fund (a member of Qatar Foundation). The statements made herein are solely the responsibility of the author(s).
اللغةen
الناشرIGI Global
الموضوعCosts
Risk assessment
Risks
Benefit
E-governments
GCC region
Opportunity
Qatar
Satisfaction
Government data processing
العنوانA user-centric evaluation of e-government services in the GCC region: Case of state of Qatar
النوعArticle
الصفحات15-34
رقم العدد4
رقم المجلد12
dc.accessType Abstract Only


الملفات في هذه التسجيلة

الملفاتالحجمالصيغةالعرض

لا توجد ملفات لها صلة بهذه التسجيلة.

هذه التسجيلة تظهر في المجموعات التالية

عرض بسيط للتسجيلة