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المؤلفAl-Soni, Sally Mohamed Mousa
المؤلفAbu-Shanab, Emad Ahmed
تاريخ الإتاحة2022-10-23T11:04:31Z
تاريخ النشر2022-05-05
اسم المنشورInternational Journal of Information Systems and Change Management
المعرّفhttp://dx.doi.org/10.1504/IJISCM.2021.122801
الاقتباسAl-Soni, S. M. M., & Abu-Shanab, E. A. (2021). Factors influencing users' satisfaction when using Ehteraz app: the case of Qatar. International Journal of Information Systems and Change Management, 12(4), 365-389.
الرقم المعياري الدولي للكتاب1479-3121
معرّف المصادر الموحدhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85130517867&origin=inward
معرّف المصادر الموحدhttp://hdl.handle.net/10576/35294
الملخصIndividuals in Qatar are required to download and use a digital contact tracing (DCT) app (known as Ehteraz app) to be granted the accessibility to all public facilities and shopping malls. The study aims to identify the users' satisfaction when using Ehteraz app. An integrated research model was utilised based on two major theories in the literature. 550 respondents were randomly surveyed to examine the hypotheses of the research model and answer the research questions. The results indicated that performance expectancy, effort expectancy, system quality and trust are significant factors when using Ehteraz, while information quality, technical experience, and privacy were not significant predictors of satisfaction. There is no substantial evidence to indicate a relationship between user satisfaction and either chronic disease or voluntariness. Overall, the research provides useful insights for the designers and developers of Ehteraz, the Qatari Government, and health authorities.
اللغةen
الناشرInderscience Enterprises Ltd.
الموضوعDCT
digital contact tracing
Ehteraz
ISSM
m-government app
mobile app
Qatar
users' satisfaction
UTAUT2
العنوانFactors influencing users' satisfaction when using Ehteraz app: the case of Qatar
النوعArticle
الصفحات365-389
رقم العدد4
رقم المجلد12
ESSN1479-313X
dc.accessType Abstract Only


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