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AuthorFetais, Abdulla H.M.A.
AuthorFaisal, Mohd Nishat
AuthorSabir, Lamay Bin
AuthorAl Esmael, Bader
Available date2023-05-03T05:36:24Z
Publication Date2022
Publication NameInternational Journal of Electronic Government Research
ResourceScopus
URIhttp://dx.doi.org/10.4018/IJEGR.300773
URIhttp://hdl.handle.net/10576/42244
AbstractRecent advancements in artificial intelligence (AI) are expected to have a major impact on the ways governments provide services to the population. The major objective of this paper is to identify success factors for AI adoption in public sector organizations and understand the interrelationships among them. Eleven factors were identified from the literature and were modeled using ISM method. The results show "Top Management Support"and "Supportive Regulatory Environment"as the most important drivers enabling AI adoption in e-government. Further, the variable "Training and Skill Development"is found to be a critical link in developing "AI-Driven Services Ecosystem"leading to business process transformation in e-government. The findings of this study are expected to provide an insight to further improve and promote adoption of AI-based solutions in facilitating e-government. The results of the study are among the first academic attempt to shed light on the key role of enablers supporting AI adoption in an emerging economy.
Languageen
PublisherIGI Global
SubjectArtificial Intelligence
E-Government
Emerging Economy
Interpretive Structural Modeling
TitleArtificial Intelligence Adoption for E-Government: Analysis of Enablers in an Emerging Economy
TypeArticle
Issue Number1
Volume Number18
dc.accessType Abstract Only


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