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AuthorAl-Okaily, Manaf
AuthorRahman, Mohd Shaari Abd
AuthorAli, Azwadi
AuthorAbu-Shanab, Emad
AuthorMasa'deh, Ra'ed
Available date2023-07-24T05:42:52Z
Publication Date2023-01-17
Publication NameInternational Journal of Business Information Systems
Identifierhttp://dx.doi.org/10.1504/IJBIS.2020.10036883
CitationAl-Okaily, M., Rahman, M. S. A., Ali, A., Abu-Shanab, E., & Masa'deh, R. E. (2023). An empirical investigation on acceptance of mobile payment system services in Jordan: extending UTAUT2 model with security and privacy. International Journal of Business Information Systems, 42(1), 123-152.
ISSN1746-0972
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85147585134&origin=inward
URIhttp://hdl.handle.net/10576/46171
AbstractSeveral developed and developing countries have launched a mobile payment system service, which is known in Jordan as Jordan Mobile Payment (JoMoPay) system to overcome the drawbacks of traditional payment system. The system supports payment transactions by utilising mobile phones applications. However, the acceptance of JoMoPay system in Jordan is still below the level of expectation. This study was undertaken to understand and explain the acceptance of JoMoPay system based on extending the unified theory of acceptance and use of technology (UTAUT2) model in the Jordanian context. The model was extended by considering two additional constructs namely; security and privacy. Utilising a self-reported survey, collected data was analysed using structural equation modelling (SEM) to test the research model. Five constructs were found to be the determinants of behavioural intention to use JoMoPay system, namely performance expectancy, social influence, price value, security and privacy. Together they account for 61.4% of the variance in behavioural intention. However, effort expectancy, facilitating condition and hedonic motivation did not have a significant impact on behavioural intention to use JoMoPay system and hence the related hypotheses were not supported. Lastly, conclusions, limitations and future research directions will be discussed further in the last section of the paper.
Languageen
PublisherInderscience Publishers
SubjectCBJ
Central Bank of Jordan
JoMoPay system
Jordan
M-payment
security and privacy
UTAUT model
TitleAn empirical investigation on acceptance of mobile payment system services in Jordan: extending UTAUT2 model with security and privacy
TypeArticle
Pagination123-152
Issue Number1
Volume Number42
ESSN1746-0980
dc.accessType Abstract Only


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