Organizational Excellence as the Driver for Organizational Performance: A Study on Dubai Police

Abstract

This study was set up to examine the effect of organizational excellence on organizational performance. A questionnaire survey was employed to collect the data from Dubai Police departments. Two hundred fifty questionnaires were distributed and one hundred seventy five were returned completely filled. To analyze the data collected, Partial Least Square (PLS) structural Equation Modelling was employed. Based in the statistical results, the effect of organizational excellence on organizational performance was confirmed. The results of this study have different theoretical and practical implications. Theoretically, this study closes the gap in the previous literature in terms of the few studies examine empirically the casual effect of organizational excellence on organizational performance in public organization. Practically, this study increases the awareness on managers, decision makers, and practitioners about the significant of excellence when implementing their strategies and practices.