TOTAL QUALITY CULTURE (TQC) IN EDUCATIONAL INSTITUTIONS: A GULF CORPORATION COUNCIL (GCC) REGION STUDY

Abstract

Adoption of Total Quality Management (TQM) principles has been recognised as a new framework for managing change within educational institutions. Although there have been studies examining the adoption of TQM, research on Total Quality Culture (TQC) in the Gulf Corporation Council (GCC) countries context and from educational institutions is lacking. To fill this gap, this paper uses 11 Critical-Success-Factors (CSFs) developed in revisited model of leverage points for a Total Quality Culture (TQC) to evaluate the progress of TQM. To conduct this empirical research, managers, principals, faculty, and administrators in charge of TQM or acceleration from many educational institutions in GCC countries were involved. This paper adds insight on the state of TQM in education in the Middle East, and particularly in the Gulf Corporation Council (GCC) context.