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AuthorHammouri, Qais
AuthorAbu-Shanab, Emad
Available date2017-12-04T09:30:38Z
Publication Date2017-05-31
Publication NameInternational Journal of Public Sector Performance Management
Identifier
CitationHammouri, Q. and Abu-Shanab, E. (2017). Exploring the factors influencing employees' satisfaction toward e-tax systems, International Journal of Public Sector Performance Management, 3(2)
ISSN1741-1041
URIhttp://hdl.handle.net/10576/5818
AbstractGovernments across the world embraced the revolution in modern ICTs, where they are progressively investing into e-tax systems. The major factor influencing the success of such systems is level of employees' satisfaction toward using e-tax systems. The majority of research reported an evaluation of E-Tax systems from taxpayers' perspectives. This study evaluated Jordanian Electronic Tax System from employees' perspective. Using a quantitative approach, employees' responses were gathered regarding their satisfaction with the system. A sample of 47 employees was utilised and an instrument of 29 items was used in this study. Results indicated that perceived ease of use, IT background, incentives, and social influence are major predictors of employees' satisfaction. Perceived usefulness was not significant in this relation. Discussion, conclusion and future work are stated at the end of this work.
Languageen
PublisherInderscience Ltd.
SubjectE-government
E-tax
Incentives
Information technology
ISTD
Jordan
Satisfaction
Social influence
TAM
Total acceptance model
TitleExploring the factors influencing employees' satisfaction toward e-tax systems
TypeArticle
Issue Number2
Volume Number3
ESSN1741-105X
dc.accessType Abstract Only


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