Unveiling the Dialectics of Cloud-ERP Technology: A Multi-Case Study on the Logic Multiplicity and Emergent Interactions among IT and Finance Professionals

Abstract

This study examines a relatively neglected account of how Cloud ERP-induced dialectics are inherited by multiple logics and managed by professionals in IT and finance. Using logic multiplicity, this investigation was carried out in multiple case studies. Research data was collected through interviews, observation and documents, and all were subjected to rigours analysis conducted through NVivo. The study reports three interactable processes driven by dialectics of Cloud-ERP that featured different organisational experiences, management and outcomes. It concludes that the experience of competing multiple logic is a dynamic where outcomes are unpredictable and shaped by emergent mechanisms of interactions among involved organisational actors.