Browsing by Author "Alamro, Ahmed Salameh"
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Customer satisfaction and its measurement in Islamic banking sector: a revisit and update
Anouze, Abdel Latef M.; Alamro, Ahmed Salameh; Awwad, Abdulkareem Salameh ( Emerald Group Publishing Ltd. , 2019 , Article)Purpose The purpose of this study is to answer the following questions: How to measure customer satisfaction from the provisioning service of both: Islamic and Conventional banks? Can we trust one tool to measure such ...