Browsing by Subject "Chatbots"
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Empathy and Persona of English vs. Arabic Chatbots: A Survey and Future Directions
( Springer Science and Business Media Deutschland GmbH , 2022 , Conference Paper)There is a high demand for chatbots across a wide range of sectors. Human-like chatbots engage meaningfully in dialogues while interpreting and expressing emotions and being consistent through understanding the user's ... -
An Exploratory Study on the Effect of Artificial Intelligence-Enabled Technology on Customer Experiences in the Banking Sector
( IGI Global Publishing , 2021 , Article)This study investigates how artificial intelligent technology in the banking sector has affected consumers’ overall experience. It focuses on how consumers’ personal digital transformation has affected digital banking ...