Browsing by Subject "Value congruence"
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Consumers as volunteers? The influence of value congruence on consumers' voluntary performance
( Palgrave Macmillan , 2023 , Article)The study explores how consumer-brand value congruence affects the quality of consumer relationships and drives the propensity to leave and consumers' voluntary performance. It also examines how the quality of consumer-brand ... -
Customer relationship building: The role of brand attractiveness and consumer-brand identification
( Elsevier B.V. , 2016 , Article)Building enduring relationships with consumers is a key marketing objective for most firms, but how can they develop such relationships? Drawing on social identity and self-verification theories, this research postulates ...