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Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms
(
IEEE
, 2022 , Article)
Research in quality management has provided new insights and directions on how to incorporate quality principles into organizational, operational, and policy decisions. However, most research into quality management has ...
Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis
(
Springer Nature
, 2022 , Article)
Improving quality and operational practices in education organizations and developing a culture of continuous improvement are crucial yet challenging endeavors because of the complex nature of education organizations. While ...