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Fostering the Performance of Banks through Total Quality Management (TQM) Practices: A Bank Branches Perspective
(2012 , Article)
This article is mainly based on reviewing the available relevant literature of TQM and its implementation in the service sector organizations in general and banking industry in particular. It has been emphasized that banks ...
Yemeni banking system: Critical issues and future recommended strategies
(2012 , Article)
In the current changing and challenging business environment, banks have been gaining an increasing importance in paving the way for the development processes in any country.Banks, however, bridge the gap between individuals ...