Mobile government adoption: Citizen-centric approach

Abstract

Despite government attempts to increase citizens' interaction with e-government services provided through governmental websites, to guarantee a high level of involvement by citizens in government services, more governmental initiatives are needed. This research paper presents the idea of smart government, particularly m-government, as a potential governmental initiative that would provide citizens with an easier approach to using government services. It is therefore necessary to explore citizens' interactions with government and to articulate the main predictors that may affect their intentions to use m-government as a new way of using government services. This study proposes an m-government adoption model to introduce the main factors that would influence citizens' intentions to use m-government services. By identifying these factors, the Jordanian government could build a plan for marketing and introducing m-government as a new method of using government services. This paper provides a foundation for future empirical studies on m-government and government 2.0 adoption. 2018 Association for Information Systems. All rights reserved.