Browsing Management & Marketing by Author "Al-Busaidy, Moaman"
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Digitally-enabled service transformation in the public sector: The lure of institutional pressure and strategic response towards change
Weerakkody, Vishanth; Omar, Amizan; El-Haddadeh, Ramzi; Al-Busaidy, Moaman ( Elsevier Ltd , 2016 , Article)Digitally-Enabled Service Transformation (DEST) projects in public sector institutions are viewed as a choice of strategic response towards changes in policy. Such transformation can destruct institutional stability and ...