Browsing Management & Marketing by Subject "Quality management"
Now showing items 1-5 of 5
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An empirical investigation of quality performance expectations in the software industry: A gap analysis approach
( Inderscience , 2014 , Article)The assessment of quality is pervasive but vital in organisations. It is particularly important in the design of an effective quality management system. The assessment is often considered from the perspective of fulfilling ... -
A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis
( IEEE , 2022 , Article)There are significant structural differences between the manufacturing and service sectors at the firm level, but quality management research has not yet identified similarities or differences in the quality management ... -
Do quality and business excellence models improve quality and operational results in educational organizations? A repeated cross-sectional analysis
( Springer Nature , 2022 , Article)Improving quality and operational practices in education organizations and developing a culture of continuous improvement are crucial yet challenging endeavors because of the complex nature of education organizations. While ... -
Enhancing the quality and competitiveness of small businesses: A pooled cross-sectional analysis
( Elsevier B.V. , 2022 , Article)Compared with large organizations, small businesses have been slower to adopt quality management practices. This study combined the context-free perspective with the contingency theory of quality management to investigate ... -
Improving Quality and Operational Performance of Service Organizations: An Empirical Analysis Using Repeated Cross-Sectional Data of U.S. Firms
( IEEE , 2022 , Article)Research in quality management has provided new insights and directions on how to incorporate quality principles into organizational, operational, and policy decisions. However, most research into quality management has ...