Browsing Management & Marketing by Subject "Hospitality"
Now showing items 1-5 of 5
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Autonomous Delivery Robots: A Literature Review
( Institute of Electrical and Electronics Engineers (IEEE) , 2023 , Article)Autonomous delivery robots (ADRs) are a recent advent in delivery services. While studies on the technical aspects of ADRs are growing rapidly from technical perspectives, studies of ADRs from the business perspective are ... -
Domains of privacy and hospitality in Arab Gulf homes
( Emerald Publishing , 2011 , Article)Purpose: The purpose of this paper is to report findings of an ethnographic study of homes in the Arab Gulf country of Qatar. The authors' analysis and contribution focuses on resolving the tension between privacy and ... -
The effect of service failure severity on brand forgiveness: the moderating role of interpersonal attachment styles and thinking styles
( Emerald Publishing , 2023 , Article)Purpose: The purpose of this study is to examine the effect of service failure severity on brand forgiveness and to investigate the moderating effects of interpersonal attachment styles and thinking styles on the service ... -
An investigation of the causality links in the balanced scorecard: The case of the Gulf Cooperation Council hospitality industry
( Elsevier Ltd , 2022 , Article)In order to link different aspects of the balanced scorecard (BSC), i.e., learning, innovation, internal business, customer, and financial perspectives, Kaplan and Norton developed the concept of strategy maps to help ... -
Islamic Arab hospitality and multiculturalism
( SAGE , 2013 , Article)This ethnographic study in Qatar and United Arab Emirates addresses a particular Islamic consumptionscape as well as a related commodified practice: that of Arab hospitality. This much vaunted Arab virtue is examined in ...