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An overview of cloud systems and supply chains in Jordan
(
Palgrave Macmillan
, 2016 , Book chapter)
In line with the focus of this book on cloud systems and supply chain firms, it is appropriate to provide a background of cloud systems implementation, Information and Communication Technology (ICT) and Information Systems ...
The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance
(
Emerald Group Publishing Ltd.
, 2016 , Article Review)
Purpose-The purpose of this paper is to investigate the relationship between enterprise resource planning (ERP) and organizational performance through examining the mediating effect of total quality management (TQM) and ...
Participation Behaviour Among International Students: The Role of Satisfaction with Service Augmentation and Brand Choice Attainment
(
Springer Nature
, 2016 , Book chapter)
Interest in understanding and managing the student experience has been growing in order to develop and offer high-quality, satisfaction-creating service experiences (Bowden and D’Alessandro 2011; Fagerstrøm and Ghinea ...
Participation behaviour among international students: The role of satisfaction with service augmentation and brand choice attainment
(
Emerald Group Publishing Ltd.
, 2016 , Article)
Purpose
The purpose of this paper is to integrate service marketing and higher education (HE) literature to develop and test a model that links customer participation behaviour with student overall satisfaction that stems ...
Control mechanisms employed between headquarters and subsidiaries in Multinational Enterprises (MNEs): An empirical study
(
Emerald Group Publishing Ltd.
, 2016 , Article)
Purpose: This study aims to investigated the control mechanisms of headquarters exercised over their subsidiaries and is conducted with the help of primary data. Design/methodology/approach: The headquarters-subsidiary ...
The Impact of Services Brand Personality on Consumer Brand Relationship Quality
(
Routledge
, 2016 , Article)
This article investigates service brand personality's role as a driver of brand relationship quality. A research model links brand personality to four indicators of relationship quality: brand credibility, self-congruity, ...
E-government to m-government: A study in a developing economy
(
Inderscience Enterprises Ltd.
, 2016 , Article)
This research intends to address variables that would facilitate the migration to m-government model in a developing economy experiencing a very high growth and adoption of mobile communication technology. By conducting ...
IT outsourcing intent in academic institutions in GCC countries: An empirical investigation and multi-criteria decision model for vendor selection
(
Emerald Group Publishing Ltd.
, 2016 , Article)
Purpose - The purpose of this paper is to understand the reasons behind the intent for information technology (IT) outsourcing in academic institutions in GCC countries. It also aims to develop a multi-criteria decision ...
Projecting the Outcomes of Consumer-Brand Value Congruence: The Mediating Role of Relationship Quality
(
Springer Nature
, 2016 , Book chapter)
How does consumer-brand relationship quality (CBRQ) influence behaviors attributed to personal values? We answer this question by proposing a model that links customer voluntary performance and propensity to leave with ...
Investigating the role of knowledge gaps in enhancing quality in cloud environments
(
Palgrave Macmillan
, 2016 , Book chapter)
In recent years we have all heard about the advantages and benefits of the so-called “cloud” for the use of corporate software (Gopalakrishnan, 2009; Neto et al., 2008; Takabi et al., 2011). It can be argued that the ...