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Customer satisfaction and its measurement in Islamic banking sector: a revisit and update
(
Emerald Group Publishing Ltd.
, 2019 , Article)
Purpose
The purpose of this study is to answer the following questions: How to measure customer satisfaction from the provisioning service of both: Islamic and Conventional banks? Can we trust one tool to measure such ...
IT outsourcing intent in academic institutions in GCC countries: An empirical investigation and multi-criteria decision model for vendor selection
(
Emerald Group Publishing Ltd.
, 2016 , Article)
Purpose - The purpose of this paper is to understand the reasons behind the intent for information technology (IT) outsourcing in academic institutions in GCC countries. It also aims to develop a multi-criteria decision ...
The impact of economic development on environmental degradation in Qatar
(
Springer New York LLC
, 2017 , Article)
This study investigates the environmental Kuznets curve (EKC) hypothesis by employing the ecological footprint (EF) as an indicator of environmental degradation in Qatar over the 1980?2011 period. The results of the ...
Technology Adoption and Diffusion: A New Application of the UTAUT Model
(
World Scientific Publishing Co.Pte Ltd
, 2018 , Article)
Diffusion of innovation is a key challenge for organizations; it brings social change that alters a system's structure and how it operates. Most of the studies in this area have focused on the information and communication ...
Revisiting the relationship between formal planning process and planning effectiveness: Do organizational capabilities and decision-making style matter?
(
Emerald Group Publishing Ltd.
, 2018 , Article)
Purpose: The purpose of this study is to address a timely research question by clarifying whether formal planning is a worthy approach for hotels. In so doing, the authors developed a theoretical model that extends prior ...
Localisation in an emerging Gulf economy: Understanding the role of education, job attributes and analysing the barriers in its process
(
Emerald Group Publishing Ltd.
, 2018 , Article)
Purpose - The purpose of this paper is twofold: first, to understand Emirati nationals' perceptions of the role of workforce localisation policies in their professional aspirations and growth and, second, to determine the ...
Investigating the impact of ECRM success factors on business performance: Jordanian commercial banks
(
Emerald Group Publishing Ltd.
, 2019 , Article)
Purpose: The purpose of this paper is to develop an integrated framework to explore the influences of electronic customer relationship management (ECRM) success factors (process fit, customer information quality and system ...
Imperatives for improving entrepreneurial behavior among females in the UAE: An empirical study and structural model
(
Emerald Group Publishing Ltd.
, 2018 , Article)
Purpose: Despite various governmental efforts, female entrepreneurship in the UAE is still not a popular option among women. The purpose of this study is to identify the enablers to female entrepreneurship and to establish ...
What drives Malaysian consumers’ organic food purchase intention? The role of moral norm, self-identity, environmental concern and price consciousness
(
Emerald Group Publishing Ltd.
, 2019 , Article)
Purpose
The purpose of this paper is to examine the factors that may affect consumer intention and behaviour to purchase organic food in a non-western context.
Design/methodology/approach
Responses were obtained ...
No assemblage required: On pursuing original consumer culture theory
(
SAGE Publications Ltd
, 2019 , Article)
Our title plays with the promise on certain consumer goods packages of “no assembly required,” but in fact we call upon the reader to assemble new theories rather than rely on existing ones like assemblage theory. We argue ...