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A novel technique for evaluating and ranking green airlines: benchmarking-base comparison
(
Emerald Publishing
, 2020 , Article)
Purpose: This study aims to evaluate and rank green airlines by proposing a novel approach that integrates different multi-criteria decision-making (MCDM) techniques. Design/methodology/approach: Three MCDM techniques were ...
Balanced scorecard in the hospitality and tourism industry: Past, present and future
(
Elsevier Ltd
, 2020 , Article)
After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large ...