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Social responsibility and competitiveness in hotels: The role of customer loyalty
(
Growing Science
, 2019 , Article)
The concept of Social Responsibility (SR) has been evolved during the last decade and most organisations care about their society and the environment. While incorporating SR programs through organizational strategies would ...
A systematic review of living lab literature
(
Elsevier
, 2018 , Article)
A living lab is a physical or virtual space in which to solve societal challenges, especially for urban areas, by bringing together various stakeholders for collaboration and collective ideation. Although the notion has ...
Balanced scorecard in the hospitality and tourism industry: Past, present and future
(
Elsevier Ltd
, 2020 , Article)
After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large ...