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AuthorAwwad, Mohammad S.
AuthorAl-Mohammad, Samer M.
Available date2015-10-15T06:51:24Z
Publication Date2010-05
Publication NameStudies in Business and economic
CitationAwwad, M. S.,Al-Mohammad, S. M.(2010),ASSESSING ONLINE REGISTRATION SYSTEM’S (ORS) SUCCESS: AN APPLICATION OF DELONE AND MCLEAN’S MODEL OF INFORMATION SYSTEMS SUCCESS, 15: 5–23.
ISSN1818-1228
URIhttp://hdl.handle.net/10576/3416
AbstractThe study applied DeLone and McLean’s IS success model in the mandatory context of online registration system (ORS) in one Jordanian university. Six dimensions were used to asses ORS success from the perspective of system users, i.e. students (information quality, system quality, service quality, user satisfaction, net benefits and intention to use). Consistent with DeLone and McLean’s suggestion, the study focused on the “intention to use”, rather than “use”, dimension to accommodate the mandatory nature of ORS. Quantitative data was collected, through a questionnaire instrument, from a sample of 1360 undergraduate students studying in different faculties at the university. Statistical analysis of the study’s model was conducted using “SmartPLS” software, version 2.0.M3. Empirical analysis has underlined the multidimensional and interdependent nature of ORS success. Furthermore, empirical examination of the model’s hypotheses has indicated that students’ “intention to use” ORS is dependent on system quality, service quality, user satisfaction and net benefits.
Languageen
PublisherQatar University
Subjectnet benefits
SubjectIS success model
Subjectmandatory IS
Subjectonline registration
Subjectinformation quality
Subjectsystem quality
Subjectservice quality
Subjectuser satisfaction
Subjectintention to use
TitleASSESSING ONLINE REGISTRATION SYSTEM’S (ORS) SUCCESS: AN APPLICATION OF DELONE AND MCLEAN’S MODEL OF INFORMATION SYSTEMS SUCCESS
TypeArticle
Pagination5 - 23
Issue Number2
Volume Number15


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