The Influence of Emotional Intelligence on Technology Adoption and Decision-Making Process

Abstract

Emotional intelligence is a vital measure of personality in psychology, where research indicated that it has a direct influence on technology adoption. This study assumed that emotional intelligence dimensions would have an influence on personal self-efficacy, which makes it a driver of technology adoption domain. The proposed framework deployed a relational model of emotional intelligence dimensions, and connected it to technology adoption theories. A sample of 268 students filled the survey and was used for analysis. Results indicated that self-awareness significantly influenced self-management, social management significantly influenced social skills, and both social management and self-management influenced social skills. In addition, social skills significantly influenced self-efficacy. All four dimensions of emotional intelligence explained 9% of the variance in self-efficacy. Self-efficacy and effort expectancy significantly influenced performance expectancy and explain 29.6% of its variance. Finally, performance expectancy significantly influenced the behavioural intention to use Excel for the decision-making process in the future, and explained 47.8% of its variance. Results supported the model and provided a fair explanation of power. Details, conclusions and future work are reported at the end.