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AuthorFararah, F.S.
AuthorAl-Swidi, A.K.
Available date2016-02-08T14:21:25Z
Publication Date2014-10
Publication NameAsian Social Science
ResourceScopus
CitationFararah, F.S., Al-Swidi, A.K. "The moderating role of business growth on the relationship between business development services provided by islamic microfinance institutions and customer satisfaction: A study on the SMEs in Yemen." (2014) Asian Social Science, 10 (22), pp. 189-198.
ISSN1911-2017
URIhttp://dx.doi.org/10.5539/ass.v10n22p189
URIhttp://hdl.handle.net/10576/4120
AbstractThis paper aims to investigate the moderating role of business growth on the relationship between Business Development Services (BDS) and SMEs owners' satisfaction on the Islamic Microfinance System in Yemen. Specifically, this paper showed the effectiveness of the business development services provided by Islamic microfinance system to satisfy the SMEs customers and how this relationship is contingent on the business growth opportunities. In examining the hypothesized model, the quantitative methodology was employed. Out of 532 questionnaires distributed, 346 ones were returned out of which only 320 were usable for the data analysis stage. The results confirmed the direct effect of BDS on SMEs owners' satisfaction and the moderating role of business growth on the said relationship.
Languageen
PublisherCanadian Center of Science and Education
SubjectBusiness development services
Customer satisfaction
Islamic microfinance system
Partial least squares
SMEs
Yemen
TitleThe moderating role of business growth on the relationship between business development services provided by islamic microfinance institutions and customer satisfaction: A study on the SMEs in Yemen
TypeArticle
Pagination189-198
Issue Number22
Volume Number10
dc.accessType Open Access


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