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AuthorParast, Mahour M.
AuthorSafari, Arsalan
AuthorGolgeci, Ismail
Available date2023-03-30T07:37:03Z
Publication Date2022-12
Publication NameIEEE Transactions on Engineering Management
Identifierhttp://dx.doi.org/10.1109/TEM.2022.3221851
CitationParast, M. M., Safari, A., & Gölgeci, I. (2022). A Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis. IEEE Transactions on Engineering Management.
ISSN0018-9391
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85144766163&origin=inward
URIhttp://hdl.handle.net/10576/41514
AbstractThere are significant structural differences between the manufacturing and service sectors at the firm level, but quality management research has not yet identified similarities or differences in the quality management practices of these two sectors. This study examined 15 years of repeated cross-sectional data for manufacturing firms and service firms that applied to the Malcolm Baldrige National Quality Award between 1991 and 2006. Based on contingency theory, we looked for differences between manufacturing firms and service firms in their implementation of quality management. More specifically, we looked for differences between the two sectors in scores on the Baldrige criteria, using 351 observations from both industry sectors. We found significant differences between manufacturing firms and service firms in two quality management practices: <italic>human resource development and management</italic>, and <italic>customer focus and satisfaction</italic>. We also found significant differences between manufacturing firms and service firms in the relationship between the Baldrige criteria and organizational quality outcomes.
SponsorOpen Access provided by ‘Qatar National Library’ within the CRUI CARE Agreement
Languageen
PublisherIEEE
SubjectBaldrige
Contingency management
Industries
Manufacturing
Organizations
Quality management
quality outcomes
Reliability theory
service
Supply chains
TitleA Comparative Assessment of Quality Management Practices in Manufacturing Firms and Service Firms: A Repeated Cross-Sectional Analysis
TypeArticle
ESSN1558-0040
dc.accessType Open Access


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