Enablers and Challenges for E-Health Services: A Systematic Literature Review

Abstract

The purpose of the paper is to systematically review the literature of enablers and challenges for implementation and adoption e-health services. The review aims to identify the most critical success factors and barriers related with the development and growth of the e-health services under different circumstances. A total 68 relevant publications related to enablers and challenges of e-health services were selected from a total 694 research papers. These publications were thoroughly reviewed to find the critical factors influencing the e-health services. The findings indicate that there are five broad factors (i.e., technological, environmental, organizational, social, and economic) along with four major stakeholders (i.e., citizens, patients, caregivers, and service providers) that influence the e-health services. These factors act as enablers as well as challenges for proper implementation and adoption of e-health services in different situations. On the basis of the findings of the review, a conceptual diamond model of e-health services adoption has been proposed.