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المؤلفZourrig, Haithem
المؤلفPark, Jeongsoo
المؤلفEl Hedhli, Kamel
المؤلفZhang, Mengxia
تاريخ الإتاحة2023-10-03T08:49:02Z
تاريخ النشر2018
اسم المنشورInternational Journal of Quality and Service Sciences
المصدرScopus
الرقم المعياري الدولي للكتاب1756669X
معرّف المصادر الموحدhttp://dx.doi.org/10.1108/IJQSS-02-2017-0016
معرّف المصادر الموحدhttp://hdl.handle.net/10576/48245
الملخصPurpose: The purpose of this paper is to investigate how cultural tightness may influence consumers' attitudes toward insurance services and occurrence of insurance fraud. Design/methodology/approach: Drawing on Gelfand et al.'s (2011) theory of tight and loose cultures, the authors theorize that perceived wrongness of insurance fraud, fraud occurrence and perceived risk of being caught depend on the cultural tightness. Using field data from a global European social survey (ESS), the authors investigate these differences across two fairly different European countries - Norway (i.e. tight culture) and Ukraine (i.e. loose culture). Findings: Consumers from tight culture report less tolerance for insurance fraud (inflating insurance claim) are less likely to commit an insurance fraud, and they perceive higher level of risk of being caught than their counterparts from loose culture (Ukraine). Practical implications: Understanding cultural variability in attitude toward insurance fraud, the occurrence of insurance fraud and the sensitivity to the risk of being caught could enrich the authors knowledge about how to prevent insurance fraud. Social implications: Consumer protection agencies, consumer educators and policymakers could all benefit from understanding cultural variability in attitude toward fraud. This will potentially help to design effective learning and education programs to sensitize customers to the illegal and unethical aspects of fraudulent behaviors. Originality/value: Insurance fraud is a universal issue and exists in many European countries, yet no previous work has investigated the effect of cultural tightness-looseness on fraud perception.
اللغةen
الناشرEmerald Group Publishing Ltd.
الموضوعAttitude toward fraud
Insurance services
Tight-loose culture
العنوانThe effect of cultural tightness-looseness on fraud perception in insurance services
النوعArticle
الصفحات138-148
رقم العدد2
رقم المجلد10


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