Development of Digitalization Road Map for Healthcare Facility Management

Abstract

Effective Healthcare Facility Management (HFM) remain a crucial concern for high quality built healthcare sectors, both in the public and private areas. The anticipated resource efficiencies, complex systems, and maintenance are all driving up demand for efficiency and flexibility. However, it has been almost impossible with limited human and machinery resources to cope with the healthcare sector's demands. The added value of Digitization will assist organizations overcoming the limited resources issue to deal with the increasing healthcare demands. Based on an extensive literature review, the aim of this paper is to suggest innovative digital and facility management methods that improve the healthcare sector experience. The same literature has been used to extract significant variables to build a causal loop diagram (CLD) that assists in better understanding the interrelationship between those variables within healthcare systems. Furthermore, to prepare for the technology adoption, the paper conducted a cross-sectional survey to forecast the acceptance level in 550 participants from Qatar's healthcare sector. It also discusses applying the most innovative healthcare artificial intelligence techniques through an organized digital transformation process to guarantee delivering the healthcare services efficiently while optimizing resources and costs.