Appraising e-commerce systems performance in the engineering and information technology industry

Abstract

This research aimed to understand the factors influencing e-commerce systems performance in Jordan. Using previous literature, we developed a theoretical model of performance with four contributing factors: perceived benefits, IT infrastructure, trading partners and perceived risk. The model was tested using data from a survey of managerial perceptions of e-commerce in the Engineering, Electrical Industries and Information Technology sector in Jordan. Data were obtained from a total of 54 enterprises. The results showed that the perceived performance of e-commerce systems was affected by all four factors to a greater or lesser extent. The results of this research will help managers to understand where to focus their efforts to obtain the greatest benefit from e-commerce systems.