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AuthorAlnawas, Ibrahim
AuthorAl Khateeb, Amr
Available date2024-02-06T06:29:59Z
Publication Date2022-05-01
Publication NameJournal of Retailing and Consumer Services
Identifierhttp://dx.doi.org/10.1016/j.jretconser.2021.102905
CitationAlnawas, I., & Al Khateeb, A. (2022). Developing and validating a multidisciplinary scale of E-retailing website elements. Journal of Retailing and Consumer Services, 66, 102905.‏
ISSN09696989
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85122629309&origin=inward
URIhttp://hdl.handle.net/10576/51567
AbstractThe purpose of this article is to theoretically identify the salient elements of e-retailing websites and empirically verify them through a rigorous scale development process. A mixed method approach was followed to achieve these objectives: a qualitative (content analysis) and a quantitative approach (factorial and confirmatory surveys). Three findings emerge from the current study. First: this study provides sound empirical support for e-retailing website elements as a high-order construct that consists of eight first-order factors. Second, the current research suggests that the measurement instrument for e-retailing website elements, which contains 54 items, is a valid and reliable using the following factors: hedonic website design elements, technical website design elements, website experiential elements, website relational elements, product-related elements, order-related elements, security-related elements and social media presence. Third, the proposed measurement instrument of e-retailing website elements strongly predicts e-satisfaction and e-trust. The key contribution of this study stems from developing and validating a multidisciplinary scale that synthesizes and integrates the major perspectives of e-retailing website elements.
Languageen
PublisherElsevier Ltd
SubjectE-retailing
e-service quality
Online customer experience
Relationship marketing
TitleDeveloping and validating a multidisciplinary scale of E-retailing website elements
TypeArticle
Volume Number66
dc.accessType Open Access


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