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AdvisorGunduz, Murat
AdvisorNaji, Khalid
AuthorMAKI, OMAR L.
Available date2024-07-08T07:23:49Z
Publication Date2024-06
URIhttp://hdl.handle.net/10576/56496
AbstractAn effective campus facility management process is crucial to overall firm performance and is becoming a core competency for educational organizations seeking to gain a competitive advantage. The recent literature on campus facility management reveals that poor facility management is a major cause of management inefficiency, leading directly to budget overruns, maintenance delays, repetition of work, variations, non-compliance incidents, unnecessary risk, and dissatisfied customers. Therefore, campus facility management departments and firms should pay close attention to the most critical success factors in order to effectively manage and measure their performance. This dissertation presents the development of a comprehensive campus facility management performance assessment model (CFMPM) that employs Delphi technique, Fuzzy Logic approach, and Structural Equation Modeling (SEM), to quantitatively model a thorough industry's experts-validated list that comprises operational and strategic crucial CFM success factors. Campus facility management companies, owners, contractors, and consultants can use this framework to identify systemic weaknesses, using key indicators to specifically assess the effectiveness and performance of their firms. The framework encompasses 45 critical indicators organized under seven pertinent constructs.
Languageen
SubjectCampus Facility Management (CFM)
Performance Assessment
Critical Success Factors
Delphi Technique
Fuzzy Logic
Structural Equation Modeling (SEM)
Key Performance Indicators (KPIs)
Budget overruns
Maintenance delays
Customer satisfaction
TitleCRITICAL ASSESSMENT OF CAMPUS FACILITY MANAGEMENT
TypeDissertation
DepartmentEngineering Management
dc.accessType Full Text


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