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AuthorAbu Farha, Allam K.
AuthorObeidat, Shatha M.
AuthorAl-Kwifi, Osama Sam
Available date2023-02-27T09:58:46Z
Publication Date2022-01-31
Publication NameJournal of Systems and Information Technology
Identifierhttp://dx.doi.org/10.1108/JSIT-04-2021-0073
CitationFarha, A. K. A., Obeidat, S. M., & Al-Kwifi, O. S. (2022). ICT effect on employees-related outcomes: higher education as a context. Journal of Systems and Information Technology, 24(1), 32-54.
ISSN1328-7265
URIhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85123778713&origin=inward
URIhttp://hdl.handle.net/10576/40464
AbstractPurpose: Increased concern about the extensive use of information and communication technology (ICT) has led to widespread research on its effects on employees. This study aims to examine the effect of ICT use and demand on employee-related outcomes, particularly work-life balance, job satisfaction, personal burnout and intention to leave. Design/methodology/approach: The developed model was tested using a survey questionnaire distributed among academics and administrative employees working in the higher education (HE) sector in Qatar. New statistical tools were adopted to analyze the study data (i.e. PLSpredict and partial least squares structural equation modeling for unobserved heterogeneity). Findings: The results confirmed that ICT use affects ICT demand and ICT demand significantly influences employee-related outcomes. Practical implications: The findings will help HE institutes to carefully examine the negative effect of ICT use and come up with practical ways to avoid such effects. Originality/value: To the best of the authors’ knowledge, this is one of the rare papers that inspect the negative effect of ICT use in the HE sector. Furthermore, it is the only paper inspecting such relationship in Gulf region.
SponsorThe authors would like to acknowledge funding from Qatar National Research Fund – UREP.
Languageen
PublisherEmerald
SubjectBurnout
ICT demand
ICT use
Intention to leave
Job satisfaction
Work-life balance
TitleICT effect on employees-related outcomes: higher education as a context
TypeArticle
Pagination32-54
Issue Number1
Volume Number24
ESSN1758-8847
dc.accessType Abstract Only


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