TOTAL QUALITY CULTURE (TQC) IN EDUCATIONAL INSTITUTIONS: A GULF CORPORATION COUNCIL (GCC) REGION STUDY
Date
2012Metadata
Show full item recordAbstract
Adoption of Total Quality Management (TQM) principles has been recognised as a new
framework for managing change within educational institutions. Although there have been
studies examining the adoption of TQM, research on Total Quality Culture (TQC) in the Gulf
Corporation Council (GCC) countries context and from educational institutions is lacking. To
fill this gap, this paper uses 11 Critical-Success-Factors (CSFs) developed in revisited model of
leverage points for a Total Quality Culture (TQC) to evaluate the progress of TQM. To conduct
this empirical research, managers, principals, faculty, and administrators in charge of TQM or
acceleration from many educational institutions in GCC countries were involved. This paper
adds insight on the state of TQM in education in the Middle East, and particularly in the Gulf
Corporation Council (GCC) context.
DOI/handle
http://hdl.handle.net/10576/49663Collections
- Accounting & Information Systems [507 items ]