“THE IMPACT OF ORGANIZATIONAL JUSTICE ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS: MEDIATING ROLE OF JOB SATISFACTION” CASE OF QATAR

Abstract

This study aims at examining the effect of organizational justice on organizational citizenship behaviors. It also aims at investigating the mediating effect of the job satisfaction on the relationship between organizational justice and organizational citizenship behaviors. This research will help in improving the level of understanding of the influence that job satisfaction and organizational justice may have on the workers’ organizational citizenship behaviors at the workplace by not only managers but also by academics in Qatar. So, this research geared towards equipping business management levels with vital information which they can use to develop their plans on how to maintain their employees' organizational citizenship behaviors and how to motivate them to advance their performance in the workplace that in turn affects the organizational performance. A quantitative approach using an online survey carried out to collect data and test the research hypotheses. The main data collection method that used in this study was snowball sampling. Data collected from 211 employees that are working at the state of Qatar from different levels and different sectors. Findings of this study reveal that perceptions of organizational justice have a significant positive effect on organizational citizenship behaviors. Perceptions of organizational justice have a significant positive effect on job satisfaction. Job satisfaction has a significant positive effect on organizational citizenship behaviors. Job satisfaction partially mediates the relationship between organizational justice perceptions and organizational citizenship behaviors. There were some significant differences in the means of the demographic variables. Results show that work experience influences workers' perceived fairness in distributive justice. Educational level, work experience, and Job level influences workers' perceived fairness in procedural interactional justice. Job satisfaction is influenced by job level, while organizational citizenship behavior is affected by educational level, age, work experience, and nationality. Implications for practitioners and researchers are reported.