The Impact Of New Qatar University Organizational Structure On Employees’ Performance And Satisfaction

Abstract

To survive in a dynamic environment, organizations should have well-established organizational structures that contribute positively to their employees’ performance and satisfaction. Many studies concede the importance of having a such structure; however, these studies report mixed results. To shed more light on this subject, the present study examines the effects of an organizational structure, which includes layers of hierarchy, nature of formalization, patterns of communication, and centralization of authority on employees’ performance and satisfaction. The proposed research model was tested using data collected through an online survey. The study sample included 460 participants selected randomly from Qatar University administrative employees and faculty who hold managerial positions; however, only 193 of them completed the questionnaires. The results of the study indicated that the nature of formalization and pattern of communication are the two organizational structure dimensions that have significant correlation with employee performance (work skills and understanding work duties) and satisfaction; however, the layers of hierarchy significantly affects only the employee satisfaction. The results also disclosed that neither employee performance nor satisfaction is affected by the centralization of authority. Implications for practitioners and researchers are discussed.