عرض بسيط للتسجيلة

المؤلفArafa, Mohamed
المؤلفEl Ansari, Walid
المؤلفQasem, Fadi
المؤلفAl Ansari, Abdulla
المؤلفAl Dosari, Mohammed Al Ateeq
المؤلفMukhtar, Khalid
المؤلفAlhabash, Mohamed Ali
المؤلفAwad, Khalid
المؤلفAl Rumaihi, Khalid
تاريخ الإتاحة2024-06-23T10:52:00Z
تاريخ النشر2023-07-19
اسم المنشورJournal of Medical Systems
المعرّفhttp://dx.doi.org/10.1007/s10916-023-01973-w
الاقتباسArafa, M., El Ansari, W., Qasem, F., Al Ansari, A., Al Dosari, M. A. A., Mukhtar, K., ... & Al Rumaihi, K. (2023). Reinventing patient support and continuity of care using innovative physician-staffed hotline: more than 60,000 patients served across 15 medical and surgical specialties during the first wave of Covid-19 lockdown in Qatar. Journal of Medical Systems, 47(1).
الرقم المعياري الدولي للكتاب0148-5598
معرّف المصادر الموحدhttps://www.scopus.com/inward/record.uri?partnerID=HzOxMe3b&scp=85165253444&origin=inward
معرّف المصادر الموحدhttp://hdl.handle.net/10576/56176
الملخصRising disease prevalence early during the COVID-19 pandemic in the State of Qatar led to stoppage of all non-emergency health care services. To maintain continuity of care and information exchanges for non-emergency patients, a physician-operated telephone hotline was set up that involved triage followed by immediate consultation with a specialized physician. We describe the initiation and evaluate the operations of the Urgent Consultation Centre (UCC) hotline manned by 150 physicians and aimed at urgent non-life-threatening consultations at Hamad Medical Corporation, the public health provider in Qatar. UCC established a hotline to triage inbound patient calls related to 15 medical and surgical specialties. For calls between April-August 2020, we describe call volume, distribution by specialty, outcomes, performance of UCC team, as well as demographics of callers. During the study period, UCC received 60229 calls (average 394 calls/day) from Qatari nationals (38%) and expatriates (62%). Maximum total daily calls peaked at 1670 calls on June 14, 2020. Call volumes were the highest from 9 AM to 2 PM. Response rate varied from 89% to 100%. After an initial telephone triage, calls were most often related to and thus directed to internal medicine (24.61%) and geriatrics (11.97%), while the least percentage of calls were for pain management and oncology/hematology (around 2% for each). By outcome of consultation, repeat prescriptions were provided for 60% of calls, new prescriptions (15%), while referrals were to outpatient department (17%), emergency department/pediatric emergency center (5%), and primary health care centres (3%). We conclude that during a pandemic, physician-staffed telephone hotline is feasible and can be employed in innovative ways to conserve medical resources, maintain continuity of care, and serve patients requiring urgent care.
اللغةen
الناشرSpringer Nature
الموضوعHelpline
Hotline
Innovation
Quality of health care
Telehealth
Telemedicine
Triage
Utilization
Virtual care
العنوانReinventing Patient Support and Continuity of Care Using Innovative Physician-staffed Hotline: More than 60,000 Patients Served Across 15 Medical and Surgical Specialties During the First Wave of COVID-19 Lockdown in Qatar
النوعArticle
رقم العدد1
رقم المجلد47
ESSN1573-689X
dc.accessType Open Access


الملفات في هذه التسجيلة

Thumbnail

هذه التسجيلة تظهر في المجموعات التالية

عرض بسيط للتسجيلة