CRITICAL SUCCESS FACTORS FOR EFFECTIVE BUILDING HANDOVER FROM CONSTRUCTION TO FACILITY MANAGEMENT

Abstract

This research aimed to identify the critical success factors for effective building handover process building handover process from construction to the facility management team. These factors were developed to provide the building owners and facilities management team with the assessment required to achieve the optimal outcomes of the handing over stage. This was done through researching the potential factors in the literature and categorizing them into 5 groups, then launching a survey questionnaire to evaluate the importance of each factor. Afterward, the 120 responses collected were analyzed using Structural Equation Modeling (SEM) Method. The SEM model was evaluated to obtain the model Goodness of Fit (GOF), multivariate normality, validity, reliability, and finally testing the hypotheses assumption. After Obtaining the finalized structural model, the groups and their factors were ranked based on overall weightage. The result of the hypothesis testing after obtaining the structural model was found that all hypotheses were supported except for the positive effects of the "Documents Submission and Verification" group on construction to facilities handing over. This is due to its high correlation with the "testing, commissioning, and training" group which led to the merging both groups as they were found logically correlated. It was also found that "Testing, commissioning, Training, and documents submission and verification" was the highest ranked group, followed by "Technology and Database Integration", "Defects Rectification", and "Early Handover Planning" groups, respectively. Moreover, it was found that the highest ranked factors are the factors of the "Technology and Database Integration" group which were found in the top 5. In the end, recommendations were provided for the field professionals and future studies.